Privacy Policy

Carda Website Privacy Policy
Version 2.0.1.5
Last Update: January 2025

This notice describes how Personal Data (defined below) about you may be used and disclosed and how you can obtain access to this information. Please review it carefully.

INTRODUCTION

We at Carda Health, Inc. (" we", " us", " the Company", or " Carda") value your privacy and are committed to keeping your personal data confidential. This Privacy Policy describes how we collect, use, and disclose your information in the context of providing the Carda website including all relevant content and functionality associated with the Website (collectively, the " Website").

Privacy Policy Applicability

This Website Privacy Policy applies to personal data that Carda collects from users of the Carda Website (" Personal Data"). The term “Personal Data” includes any information that can be used on its own or with other information in combination to identify or contact one of our users.

We believe that privacy and transparency about the use of your Personal Data are of utmost importance. In this Website Privacy Policy, we provide you detailed information about our collection, use, maintenance, and disclosure of your Personal Data. The Website Privacy Policy explains what kind of information we collect, when and how we might use your Personal Data, how we protect Personal Data, and your rights regarding your Personal Data.

For additional information related to how we use and disclose your Personal Data please contact our Privacy Officer at support@cardahealth.com.
Note regarding third-party sites: Our Website may contain links to other sites that are not operated by Carda. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the privacy policy(ies) of every site you visit. Carda has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Website Privacy Policy does not apply to your use of or access to any third-party sites or services.

Agreement to Website Privacy Policy Terms

By accessing and/or using the WEBSITE, you are acknowledging that you have read and agree to the terms of this WEBSITE Privacy Policy. If you do not agree, you must immediately cease using the WEBSITE.

Website Privacy Policy Updates

Please note that we occasionally update this Website Privacy Policy, and it is your responsibility to stay up to date with any amended versions. Any revisions to the Website Privacy Policy will be posted on the landing page(s) of the Website. Any changes to this Website Privacy Policy will be effective immediately upon providing notice via the Website landing page(s) and will apply to all Personal Data that we maintain, use, and disclose. If you continue to use the Website following such notice, you are agreeing to those changes.

Questions or Concerns

If you have any questions or concerns after reading this Website Privacy Policy, please do not hesitate to contact us at privacy@cardahealth.com We appreciate your feedback.

COLLECTION AND USE OF PERSONAL DATA

What Personal Data Does Carda Collect?

We collect three types of information from our Website users: (i) contact data; (ii) support data; and (iii) technology data. Each category of data is explained in depth below.

Contact Data:

Carda collects contact data from users, which may include, but not be limited to, your name, job title, company name, organization type, phone number, and e-mail address. The collection of this demographic data is primarily used to contact you and provide consultations or demos of Carda products and services.

Support Data:

If you contact us for support or to lodge a complaint, we may collect technical or other information from you through log files and other technologies, some of which may qualify as Personal Data (e.g., IP address). Such information will be used for the purposes of troubleshooting, customer support, software updates, and improvement of the Website in accordance with this Website Privacy Policy. Calls with Carda may be recorded or monitored for training, quality assurance, customer service, and reference purposes.

Technology Data:

We use common information-gathering tools, such as log files, cookies, web beacons, and similar technologies to automatically collect information, which may contain Personal Data from your computer or mobile device as you navigate our Website or interact with emails or other communications we have sent you. The information we collect may include your IP address (or proxy server), device and application identification numbers, location, browser type, Internet service provider and/or mobile carrier, the pages and files you viewed, your searches, your operating system and system configuration information, and date/time stamps associated with your usage. This information is used to analyze overall trends, help us provide and improve our Website, and ensure the proper functioning and security of the Website.

How Does Carda Collect Personal Data?

• Website Engagement: Carda collects Personal Data through your engagement with the Website, such as when you sign up to receive information from Carda, schedule a consultation or demo, or sign up for a newsletter.

• Browser or Device Information: Certain information is collected by most browsers or automatically through your device, computer type, screen resolution, operating system name and version, device manufacturer and model, language, and Internet browser type. We use this information to ensure that the Website functions properly.

• Clear GIFs: We employ a software technology called clear GIFs (also known as web beacons, web bugs, or pixel tags) along with other technologies such as e-tags and JavaScript that help us better manage content on our site by informing us what content is effective.

• SDKs and Mobile Advertising IDs: Our Website may include third-party SDKs that allow us and our third-party service providers to collect information about your activity.

• Third-Party Plugins: The Website may include plugins from other companies. These plugins may collect information about the pages you visit and share this information with the company that created the plugin even if you do not interact with it.

• Third-Party Online Tracking: Carda may also partner with certain third parties to collect, analyze, and use some of the information described in this section.

What Is Carda’s Cookie Policy?

Cookies are files that hold a small amount of data specific to a web application, which can later be used to help remember information entered, preferences selected, and movement within the application. We use cookies and other technologies to, among other things, better serve you with more tailored information, and to facilitate efficient and secure access to the Website.

Our cookies do not, by themselves, contain Personal Data. Further, we do not combine the general information collected through cookies with any other Personal Data to identify you. However, we do use cookies to identify that your web browser has accessed aspects of the Website and may associate that information with your User Account (if one exists).

Presently, Carda uses cookies for Google Analytics, Google Tag Manager, Facebook, Hotjar, and Doubleclick.

How Can Users Opt-Out of Cookies?

If you prefer, you can usually choose to set your browser to remove and reject cookies. If you enable a do not track signal or otherwise configure your browsers to prevent us from collecting cookies, certain features of the Website may not operate correctly, and you may also be unable to take advantage of some of the Website’s features.

Do Not Track Disclosure

Some web browsers may transmit do not track (“ DNT”) signals to websites with which the user communicates. To date, there is no industry standard for DNT and users cannot know how a given company responds to a DNT signal they receive from browsers. Carda does not support DNT browser settings and does not currently participate in any DNT frameworks that would allow Carda to respond to signals or other mechanisms regarding the collection of your personal information.

How Will Carda Use Your Personal Data?

Carda processes your Personal Data based on legitimate business interests, the provision of the Website to you, compliance with our legal obligations, and/or your consent. We only use or disclose your Personal Data when it is legally mandated or where it is necessary to fulfill those purposes described in this Website Privacy Policy. More specifically, Carda processes your Personal Data for the following legitimate business purposes:

• To provide the functionality of the Website to you;
• To respond to your inquiries and fulfill your requests when you contact us via one of our online contact forms or when you send us questions, suggestions, compliments or complaints about our Website;
• To send administrative information to you;
• To provide you with our newsletter and/or other marketing materials;
• To manage and improve our operations and the Website;
• To better understand your interests and preferences;
• To respond to lawful requests from public and government authorities;
• To protect our rights, privacy, safety, or property, and/or that of you or others;
• To handle technical support and other requests from you; and to keep our Website safe and secure.

Carda may aggregate and/or anonymize Personal Data collected through the Website so that it will no longer be considered Personal Data.

Does Carda Use Personal Data for Analytics?

Carda uses third party-service providers to monitor and analyze the use of the Website.

Where Is Personal Data Processed?

The Personal Data we collect through the Website will be stored on secure servers in the United States. Personal Data may be transmitted to third parties, which parties may store or maintain the data on their secure servers.

With Whom Does Carda Share Personal Data?

We may share your personal information with the following categories of individuals/entities:

• Business Partners and Vendors: We share Personal Data with a limited number of partners, service providers, and other persons/entities who help run our business.
• Our Advisors: We may share your Personal Data with third parties that provide advisory services to Carda.
• Third Parties Upon Your Direction or Consent: You may direct Carda to share your Personal Data with third parties.
• Third Parties Pursuant to Business Transfers: We may share your Personal Data in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of Carda’s corporate entity.
• Government and Law Enforcement Authorities: If reasonable and necessary, we may share your Personal Data to comply with legal processes or enforceable governmental requests.

How Long Does Carda Retain Personal Data?

Carda retains your Personal Data only as long as necessary and as required for our business operations and to satisfy legal requirements.

At the end of the applicable retention period, we will remove your Personal Data from our databases.

What Happens to Personal Data Submitted by Minors?

Carda does not knowingly collect Personal Data from individuals under the age of 18. If we learn that Personal Data from users under the age of 18 has been collected, we will take reasonable measures to promptly delete such data from our records.

USER RIGHTS

What Rights Do Users Have Concerning Their Personal Data?

As a user of Carda’s Website, you have certain rights relating to your Personal Data, including:

• Access Personal Data held by Carda;
• Erase/delete your Personal Data;
• Receive communications related to the processing of your Personal Data;
• Restrict the processing of your Personal Data;
• Object to the further processing of your Personal Data;
• Request that your Personal Data be transferred to a third party;
• Receive your Personal Data in a structured, commonly used, and machine-readable format;
• Rectify inaccurate personal information.

How Can Users Update, Correct, or Delete Personal Data or Their User Account?

You have the right to request restrictions on the uses and disclosures of your Personal Data. If you need to make changes or corrections to Personal Data, you may contact us. You have the right to request deletion of any Personal Data retained by Carda.

PROTECTION OF PERSONAL DATA

Is Personal Data Secure?

Carda understands the importance of data confidentiality and security. We use a combination of reasonable physical, technical, and administrative security controls to maintain the security and integrity of your Personal Data.

What Safeguards Does Carda Have in Place to Secure Personal Data?

Carda stores Personal Data on secured servers and uses a combination of safeguards to protect your personal information, including authentication and encryption.

What If Carda Experiences a Data or Security Breach?

Carda takes the security of your Personal Data seriously. In the event of a data or security breach, Carda will take appropriate actions to investigate the security incident, comply with laws and regulations, and notify you as required by applicable law.

MOBILE COMMUNICATIONS

Consent for SMS/MMS Communications

By providing your mobile phone number, you consent to receive SMS/MMS communications from Carda. You may opt-out of receiving these messages at any time by replying "STOP."

Opt-Out

To opt-out of receiving SMS/MMS messages, simply reply "STOP" to any text message you receive from us.

CALIFORNIA PRIVACY RIGHTS

If you are a California resident, the California Consumer Privacy Act (" CCPA") may apply to you. Please see the CCPA Attachment for an explanation of your rights.